Frequently Asked Questions

Restaura.pro is an AI-powered analytics platform designed specifically for restaurants. It helps you monitor customer reviews, analyze your competitive position, optimize your menu, and receive actionable recommendations to improve your business.

After logging in, click on "My Dashboards" in the navigation menu. Select your restaurant from the list to access its dedicated analytics dashboard.

We collect and analyze data from multiple sources including:

• Google Maps Rankings
• TripAdvisor and OpenTable
• TheFork
• Direct customer feedback (via QR codes)
• Menu data you upload
• Competitive market data

The dashboard consists of five main tabs:

• Home - Command center with key metrics and alerts
• Weekly management time - Review analysis and management tools
• AI Recommendations & Reports - AI-driven insights and suggestions
• Competitor Analysis - Visualize your market position compared to your competitors
• Menu Intelligence - Sentiment analysis per dish

2 main aspects

• Sentiment Analysis: Overall customer satisfaction calculated from review sentiment analysis
• Increase in reservations: Total reviews received in the selected period
• Menu Score (0-10): Quality assessment based on competitive analysis and feedback
• Opportunities: Number of actionable AI recommendations available

Our AI analyzes customer reviews across multiple aspects:

• Food Quality: Taste, freshness, presentation
• Service Speed: Response time and service
• Staff Attitude: Amability, professionality
• Price Optimization: Value for money
• Atmosphere: Ambiance, cleanliness
• Cleanliness: Hygiene, tidiness

Each aspect receives a score from 1-5, helping you identify strengths and areas for improvement.

Our AI analyzes individual reviews and generates personalized reply suggestions that:

• Match the tone and content of the review
• Address specific concerns mentioned
• Maintain your restaurant's brand voice
• Can be copied and pasted directly to review platforms

Competitor Identification

• Geographic proximity
• Similarity of cuisine type
• Price Optimization
• Customer base overlap

This interactive visualization shows where your restaurant is positioned in relation to competitors on two key dimensions:

• X-Axis: Price Level (1-5 scale)
• Y-Axis: Quality/Rating (1-5 scale)

This helps you understand your market positioning and identify opportunities.

You can upload menus in two ways:

• File Upload: Upload a .txt file containing your menu
• Paste Text: Copy and paste your menu directly into the text area

Our AI will process and analyze the menu's structure, categories, and prices.

This feature analyzes customer reviews to identify how people feel about specific dishes mentioned in their feedback:

• Key Performance Metrics: Items with the most positive mentions
• Dishes Needing Attention: Customer Feedback Collection
• Sentiment Analysis: Number of positive, negative, and neutral mentions per dish

The Basic Plan includes:

• Reputation Monitoring
• Simple analytics
• Manual menu upload
• Competitor Identification

The Professional Plan adds:

• Personalized Recommendations
• Bussiness Intelligence
• Sentiment analysis per dish
• Technical Support
• Advanced reporting features
• QR Code Generation

Yes! You can upgrade from Basic to Professional at any time. Click the "Upgrade Plan" button on your dashboard to see the available options.

This could be because:

• Your restaurant is new and has not yet received reviews
• There may be a delay in data collection (up to 24 hours)
• Your restaurant's information may need verification
• Review platforms may have restricted access

With a Professional subscription:

• Go to the Reviews & Management tab
• Click "Generate QR Code" in the Customer Feedback Collection section
• Download and print the QR code
• Place it on tables or at the checkout for customers to scan

Technical Support

• Check this FAQ first
• Contact our support team through the platform
• For billing questions, use the account settings page
• You can also use our contact form